Q.01
What plans does RingReady offer and what's the difference?
Three flat-rate plans.
Professional ($39/mo) is the unlimited AI phone receptionist — 24/7 answering, appointment booking via SMS, summaries, 30+ languages, webhooks.
Growth ($129/mo) adds Website Chat: same AI agent embedded on your website as a chat widget.
Scale ($299/mo) adds ad-platform conversion tracking (Meta, Google Ads, TikTok) and Live context, which lets the agent read live data from a Google Doc, Sheet, or URL on every call.
See full comparison.
How does Website Chat work and what does it cost?
Website Chat is included in Growth ($129/mo) and Scale ($299/mo). You paste one script tag onto your site; visitors get a chat bubble powered by the same AI agent that answers your phone. Same business knowledge, same prompts, same booking link. Customizable colors, position, welcome message, and suggested-prompt chips. Works on WordPress, Shopify, Squarespace, and custom sites.
Q.03
Do you integrate with Meta / Facebook Conversions API?
Yes — server-side Meta CAPI is included in the Scale plan ($299/mo). When a call converts (you define the trigger in plain English — "fire when the appointment booking link was sent," for example), we send the conversion event to Meta with the caller's hashed phone number. Your Facebook and Instagram ad campaigns see the conversion and Smart Bidding optimizes on booked jobs, not just clicks. Most AI receptionists treat this as a paid add-on or don't ship it at all.
Q.04
Does conversion tracking work with Google Ads and TikTok?
Yes — both included in Scale. Google Ads works via Google Analytics 4 Measurement Protocol: we send the conversion event to your GA4 property, and once you link GA4 to your Google Ads account (one-time, ~5 min setup) the conversions import automatically and feed Smart Bidding. TikTok goes through TikTok's Events API with your Pixel Code and access token. Same per-call trigger setup as Meta — natural-language trigger description evaluated by an LLM against the call transcript.
Q.05
Can the AI use my live menu, pricing, or hours that change weekly?
Yes — that's exactly what Live context is for, included in Scale ($299/mo). Paste a Google Doc, Sheet, or URL into your settings, and the AI fetches it before answering every call. Update the doc — tonight's specials, this week's hours, today's pricing list — and the agent picks it up automatically. Cached for 60 seconds so consecutive calls don't pay the fetch cost. No retraining, no prompt edits, no engineer needed. Works great for restaurants, cafes, retail, florists, and any business where operational data changes faster than monthly.
Q.06
Can I upgrade or downgrade between plans?
Yes, anytime from your dashboard. Upgrades apply immediately — we prorate the difference for the remaining days in your billing period (so going Pro → Growth mid-month doesn't double-charge). Downgrades take effect at your next renewal — you keep the features you paid for until then, no refund needed. The change shows as a banner on your dashboard. Try Scale features for 7 days free on the trial; if Scale isn't right, downgrade to Growth or Pro before your trial ends.
Q.07
Do you charge per CAPI event sent or per chat session?
No. All features are flat-rate inside the plan price. Send 10 CAPI events a month or 10,000 — same bill. Run 5 Website Chat sessions or 5,000 — same bill. Same flat-rate philosophy as the phone receptionist. We're explicit about this because most CAPI add-on tools meter by event.
Q.08
I'm running Meta lead ads. How does RingReady's CAPI help me?
Meta's Lead Ads optimize for clicks unless you feed conversion data back into Meta. If your conversion happens on a phone call (and most service-business conversions do), Meta has no idea your ad worked. RingReady's CAPI integration closes that loop: when your agent books an appointment from a call that originated from a Meta lead ad, we fire a Schedule event back to Meta with the caller's hashed phone. Meta's algorithm sees the actual booked job, not just the click. Your campaigns get optimized for real revenue, not vanity metrics.
Q.09
What if I'm on Professional and want to try Website Chat or CAPI?
Either upgrade to the tier that includes it (Growth for Website Chat, Scale for CAPI) — upgrades prorate so you only pay for the difference for the remaining days — or wait until you're ready and configure it then. The configuration UI is visible on all plans so you can see what's available before upgrading; we just gate the actual activation behind the plan that includes it.
Q.10
How do I know the CAPI events are actually firing on my calls?
Every call detail page in your dashboard shows a "CAPI events fired" status per channel — green checkmark for successful sends, red for failures, muted for "this call didn't match the trigger." You can also use the test_event_code field in your Meta or TikTok config to route test events to your platform's test stream (Events Manager / Events Manager) without touching live data. For Google Ads via GA4, the test connection button validates your credentials against GA4's debug endpoint.
Q.11
Are CAPI access tokens, refresh tokens, or pixel IDs safe with you?
Yes. Credentials are scoped per agent (not shared across customers), only used at the moment we fire a CAPI event, and never exposed in URL parameters or logged. The wizard never sends previously-saved tokens back to the browser — once you save a token, the form shows a "token saved — leave blank to keep" hint and only updates if you paste a new value. For Meta + TikTok the access tokens are user-scoped to your pixel/ads account; for Google Ads via GA4 the API secret is scoped to your specific GA4 measurement stream.