Privacy Policy

RingReady ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered phone answering service and related products (collectively, the "Service").

1. Information We Collect

1.1 Information You Provide

We collect information you provide directly to us, including:

• Account Information: Name, email address, phone number, company name, and business information when you create an account
• Service Configuration: Business details, agent goals, greeting messages, and other settings you configure for your AI agent
• Payment Information: Billing details and payment method information (processed securely by our third-party payment processors)
• Communication: Information you provide when contacting our support team or participating in surveys

1.2 Information We Collect Automatically

When you use our Service, we automatically collect:

• Call Data: Phone numbers, call duration, call recordings, transcripts, and call outcomes
• Usage Information: How you interact with our platform, features used, and service performance metrics
• Device Information: IP address, browser type, operating system, and device identifiers
• Log Data: Server logs, error reports, and system performance data

1.3 Information from Third Parties

We may receive information from:

• Telephony Providers: Call routing information and telephony service data
• AI Service Providers: Processing results and AI model performance data
• Analytics Services: Website usage and performance analytics

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our Service
• Process transactions and manage your account
• Configure and personalize your AI agent
• Analyze call patterns and improve AI performance
• Send you service-related communications
• Respond to your support requests
• Detect and prevent fraud or abuse
• Comply with legal obligations

3. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties except as described in this policy:

3.1 Service Providers

We share information with trusted third-party service providers who assist us in operating our Service:

• Telephony Providers: To route and process calls
• AI/ML Providers: To process voice and text data for AI responses
• Cloud Infrastructure: To host and secure our platform
• Payment Processors: To process payments securely
• Analytics Services: To understand service usage and performance

3.2 Legal Requirements

We may disclose your information if required by law or in response to:

• Valid legal requests from law enforcement
• Court orders or subpoenas
• Government investigations
• Protection of our rights, property, or safety

3.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

4. Data Security

We implement appropriate technical and organizational measures to protect your information:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication measures
• Secure data centers and infrastructure
• Employee training on data protection

5. Data Retention

We retain your information for as long as necessary to:

• Provide our Service to you
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Improve our Service and AI models

Call recordings and transcripts are typically retained for 12 months unless you request earlier deletion. Account information is retained while your account is active and for a reasonable period thereafter.

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

6.1 Access and Portability

You can access and download your personal information through your account dashboard.

6.2 Correction and Updates

You can update your account information and service configuration at any time through your account settings.

6.3 Deletion

You can request deletion of your account and associated data by contacting our support team.

6.4 Opt-Out

You can opt out of marketing communications by following the unsubscribe instructions in our emails.

7. Third-Party Services

Our Service integrates with third-party services and may contain links to external websites. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers in accordance with applicable data protection laws.

9. Children's Privacy

Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending you an email notification
• Displaying a notice in your account dashboard

Your continued use of our Service after such changes constitutes acceptance of the updated policy.

11. Limitation of Liability

12. Contact Us

13. Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of the State of Colorado, United States, without regard to its conflict of law principles.

14. California Privacy Rights

California residents have additional rights under the California Consumer Privacy Act (CCPA). For more information about your California privacy rights, please contact us at privacy@ring-ready.com.

15. European Privacy Rights

If you are located in the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR). For more information about your GDPR rights, please contact us at privacy@ring-ready.com.