Common questions
Which calendars does RingReady work with?
Native: Google Calendar, Microsoft Outlook / Microsoft 365, Calendly, ServiceTitan, Housecall Pro, Jobber. Via Zapier: athenahealth, Clio, Acuity, Square Appointments, and most other scheduling tools. Setup is a one-time OAuth connection in your dashboard — takes about 60 seconds.
Does it actually check my real-time availability, or just create a request?
Real-time check. Before offering a time, the AI queries your live calendar API and only suggests slots that are genuinely open. If you have a meeting from 2–3 PM blocked, the AI doesn't offer that window. Comparing to most chat-based bots that just "capture a request" and email you to confirm — that pattern is the leading cause of customer drop-off.
What if two callers try to book the same slot at the same time?
The AI holds the slot at the moment of the query, so the second caller is offered the next available time. Race conditions are eliminated — you never end up with two customers showing up at the same hour because both bookings landed in a five-second window.
Can customers reschedule themselves?
Yes. Existing customers can call back to reschedule or cancel; the AI looks up the booking by phone number, offers alternative slots from your live calendar, and writes the change back. Zero staff time on rebooking calls — which for most service businesses is the second-biggest phone time-sink after intake.
What about no-shows?
Automated reminder texts go out 24h and 2h before the appointment. If the customer still doesn't show, you can configure follow-up rules in your dashboard: send a reschedule link, flag the contact, escalate to a manual callback, or auto-charge a no-show fee for verticals where that's appropriate.
Can the AI send my booking link instead of writing to the calendar?
Yes — configurable per call type. For verticals where you want the customer to self-serve a complex appointment (legal consultations with specific case-type matching, multi-resource services), the AI texts your Calendly / SimplyBook / Doodle link and walks away. For simple appointments, direct booking is faster.
What about new patients vs existing customers?
Different flows, both supported. New customers go through your configured intake (name, contact, service needed, insurance if applicable) and then get booked. Existing customers are recognized by phone number and skip straight to booking — the AI greets them by name and pulls their preferences if you've connected a CRM.
Can the AI schedule across multiple staff members?
Yes. Configure team availability rules (e.g. "Dr. Smith handles all new patients, Dr. Jones handles existing", "Tech A covers ZIPs 770XX, Tech B covers 771XX") and the AI books on the right calendar based on call context. For complex multi-resource scheduling, you can also use Calendly or your practice-management software as the booking surface.