Connect Your AI Receptionist to Your Favorite Tools

Automatically send call data to Zapier, your CRM, or any custom endpoint after every conversation.

Webhooks let you automatically receive call information from your RingReady AI Receptionist whenever a conversation ends. No manual copying, no missed details—just seamless integration with the tools you already use.

What You Get

After every call, RingReady sends a POST request to your webhook URL with complete call details:

  • Call timestamps: When the call started and ended (in UTC)
  • Caller information: Phone number, name, and callback number
  • Call classification: How RingReady categorized the call (e.g., "Service Inquiry", "Sales", "Support")
  • Conversation summary: A complete summary of what was discussed

What Data is Sent

Here's the JSON payload structure that gets sent to your webhook:

{
  "start_time": "2024-01-15T10:30:00Z",
  "end_time": "2024-01-15T10:35:00Z",
  "from_phone_number": "+15551234567",
  "callback_number": "+15559876543",
  "caller_name": "John Doe",
  "call_label": "Service Inquiry",
  "summary": "The caller requested information about pricing for HVAC services and provided their contact information for a callback."
}

Field Details

  • start_time & end_time: UTC timestamps in ISO 8601 format
  • from_phone_number: The phone number the caller dialed from
  • callback_number: Phone number provided by the caller (if any)
  • caller_name: Name extracted from the conversation
  • call_label: Category/classification of the call
  • summary: Full text summary of the conversation

How to Enable Webhooks

Setting up webhooks takes just a few minutes:

  1. Sign in to RingReady and go to My Receptionists
  2. Click Edit Receptionist on the agent you want to configure
  3. Navigate to the Receptionist Goal section
  4. Find the Webhooks section and expand it
  5. Check the Enable webhooks checkbox
  6. Enter your webhook URL (e.g., your Zapier webhook URL or custom endpoint)
  7. Click Save or Review to apply changes
RingReady webhook setup interface showing the webhooks section in the agent configuration

The webhooks section in your RingReady agent settings

All Set

Once enabled, RingReady will automatically send call data to your webhook URL after every conversation. You'll receive the data in real-time, ready to integrate with your workflow.

Popular Integrations

Connect RingReady webhooks to tools that support simple webhook endpoints:

  • Zapier - Use "Webhooks by Zapier" to receive data and connect to thousands of apps
  • Make.com - Use webhook modules to receive call data and automate workflows
  • Slack - Send call notifications directly to your Slack channels via incoming webhooks
  • Custom API endpoints - Send data to your own application or database

Most CRMs (HubSpot, Salesforce, etc.) can be integrated by using Zapier or Make.com to receive the webhook and forward the data to your CRM.

Common Use Cases

  • CRM automation: Create new leads or contacts automatically when someone calls
  • Team notifications: Alert your team in Slack or Discord when important calls come in
  • Data logging: Store call summaries in your database for reporting and analysis
  • Workflow triggers: Start follow-up processes based on call type or content
  • Integration with booking systems: Connect call data with your scheduling or appointment tools

Ready to Set Up Webhooks?

Start automating your call data workflow today. Enable webhooks in your agent settings and connect RingReady to your favorite tools.

Get Started Free

Frequently Asked Questions

How do I enable webhooks in RingReady?

To enable webhooks, sign in to RingReady, go to My Receptionists, click Edit Receptionist, navigate to the Receptionist Goal section, find the Webhooks section, check Enable webhooks, enter your webhook URL, and save your changes.

What data is sent in the webhook?

The webhook sends a JSON payload with call start and end times (UTC), caller phone number, callback number (if provided), caller name, call label/classification, and a complete conversation summary.

Can I use webhooks with Zapier?

Yes! RingReady webhooks work perfectly with Zapier. Use the "Webhooks by Zapier" trigger to receive call data and connect it to thousands of apps including CRMs, spreadsheets, Slack, and more.

When are webhooks sent?

Webhooks are sent automatically after every conversation ends. You'll receive the data in real-time, ready to integrate with your workflow.

What happens if my webhook endpoint is down?

If your webhook endpoint is unavailable or returns an error, RingReady will send an error notification email to both you and our support team. We recommend monitoring your webhook endpoint to ensure reliable delivery.

Can I send webhooks to multiple endpoints?

Currently, you can configure one webhook URL per agent. If you need to send data to multiple endpoints, you can use Zapier or Make.com to receive the webhook and forward it to multiple destinations.

How do I connect my AI receptionist to Zapier?

To connect your RingReady AI receptionist to Zapier, enable webhooks in your agent settings, get your Zapier webhook URL from the "Webhooks by Zapier" trigger, paste it into the webhook URL field in RingReady, and save. RingReady will automatically send call data to Zapier after every conversation.

How do I connect my AI receptionist to Make.com?

To connect your RingReady AI receptionist to Make.com, enable webhooks in your agent settings, create a webhook module in your Make.com scenario, copy the webhook URL, paste it into the webhook URL field in RingReady, and save. Call data will be sent automatically after each conversation.

Can I connect my AI phone answering service to my CRM?

Yes, you can connect your RingReady AI phone answering service to your CRM using webhooks. Enable webhooks in your agent settings and use Zapier or Make.com to receive the webhook and forward the call data to your CRM system like HubSpot, Salesforce, or any custom CRM.

How do I integrate my AI receptionist with other tools?

Integrate your RingReady AI receptionist with other tools by enabling webhooks in your agent settings, entering your webhook URL (from Zapier, Make.com, or a custom endpoint), and saving. RingReady will automatically send call data to your webhook after every conversation, allowing you to connect to Slack, databases, CRMs, and thousands of other apps.

Need Help?

If you need assistance setting up webhooks or have questions about integration, our support team is here to help. Contact us and we'll get you set up quickly.