How to Setup Call Forwarding on Android & iOS Devices

Setting up call forwarding on your mobile device is essential for connecting your existing phone number to your RingReady AI assistant. This guide covers both Android and iOS devices, providing step-by-step instructions for both dialer codes and settings menu methods.

Why Set Up Call Forwarding?

Call forwarding allows you to:

• Keep your existing business phone number
• Forward all incoming calls to your AI assistant
• Never miss important customer calls
• Maintain professional communication 24/7
• Avoid the cost and hassle of changing your number

Android Device Setup

Method 1: Using Dialer Codes (Recommended)

This is the fastest and most reliable method for most Android devices:

1. Open your Phone app and go to the dialer
2. Dial the forwarding code: **21*[Your RingReady Number]#
   • Replace [Your RingReady Number] with your actual RingReady number
   • Example: **21*+15551234567#
3. Press the call button to activate forwarding
4. Wait for confirmation: You should hear a confirmation tone or message
5. Test the forwarding: Have someone call your number to verify it works

Method 2: Using Settings Menu

If dialer codes don't work, use your device's settings:

1. Open Settings on your Android device
2. Find "Connections" or "Network & Internet"
3. Tap "Mobile networks" or "SIM card manager"
4. Select "Call forwarding" or "Additional settings"
5. Choose "Voice call forwarding"
6. Enter your RingReady number in the forwarding field
7. Save the settings

iOS Device Setup

Method 1: Using Dialer Codes

Dialer codes work on most iOS devices and carriers:

1. Open the Phone app and go to the keypad
2. Dial the forwarding code: **21*[Your RingReady Number]#
   • Replace [Your RingReady Number] with your actual RingReady number
   • Example: **21*+15551234567#
3. Tap the call button to activate forwarding
4. Wait for confirmation: You should hear a confirmation tone
5. Test the forwarding: Have someone call your number to verify

Method 2: Using Settings Menu

For iOS devices, use the built-in call forwarding settings:

1. Open Settings on your iPhone
2. Tap "Phone"
3. Select "Call Forwarding"
4. Toggle "Call Forwarding" to ON
5. Tap "Forward To" and enter your RingReady number
6. Exit Settings - the forwarding is now active

Verifying Your Setup

After setting up call forwarding, it's crucial to test it:

Testing Steps

1. Use a different phone to call your business number
2. Verify the call goes to your RingReady number
3. Test during business hours to ensure your AI assistant answers
4. Check call quality and connection stability
5. Test multiple times to ensure consistency

What to Expect

• Calls should ring briefly on your phone, then forward to RingReady
• Your AI assistant should answer professionally
• You should receive call summaries via email
• Call analytics should appear in your dashboard

Common Issues and Solutions

Call Forwarding Not Working

If calls aren't forwarding properly:

• Check your carrier: Some carriers require you to contact them first
• Verify the number format: Use the full international format (+1 for US)
• Try both methods: If dialer codes don't work, try the settings menu
• Contact your carrier: They may need to enable forwarding on your account

Poor Call Quality

If forwarded calls have quality issues:

• Check your internet connection: RingReady uses VoIP technology
• Test at different times: Network congestion can affect quality
• Contact support: We can help optimize your setup

Forwarding Deactivates Unexpectedly

If forwarding stops working:

• Check your phone settings: Updates can reset forwarding
• Re-enter the forwarding code: Some carriers reset forwarding periodically
• Contact your carrier: They may have disabled it

Managing Your Call Forwarding

Disabling Call Forwarding

To turn off call forwarding temporarily:

• Android: Dial ##21# and press call
• iOS: Go to Settings > Phone > Call Forwarding and toggle OFF

Checking Forwarding Status

To verify if forwarding is active:

• Android: Dial *#21# and press call
• iOS: Check Settings > Phone > Call Forwarding

Conditional Forwarding

You can also set up conditional forwarding:

• When busy: **67*[RingReady Number]#
• When unanswered: **61*[RingReady Number]#
• When unreachable: **62*[RingReady Number]#

Best Practices

Before Going Live

• Test forwarding multiple times with different callers
• Verify your AI assistant is properly configured
• Check that call summaries are being sent correctly
• Ensure your dashboard is accessible and working

Ongoing Maintenance

• Regularly test your forwarding setup
• Monitor call quality and customer feedback
• Keep your AI agent information updated
• Review call analytics to optimize performance

Security Considerations

• Don't share your forwarding codes publicly
• Regularly check your forwarding status
• Monitor for any unauthorized changes
• Keep your RingReady account secure

Carrier-Specific Instructions

Major US Carriers

Most major carriers support call forwarding, but some may have specific requirements:

• Verizon: Usually works with standard codes, may require account verification
• AT&T: Supports forwarding, may need to enable "Call Forwarding" feature
• T-Mobile: Generally supports forwarding without additional setup
• Sprint: May require contacting customer service to enable

International Carriers

If you're using an international carrier:

• Contact your carrier to confirm forwarding support
• Verify the correct dialing codes for your region
• Check if there are additional charges for forwarding
• Test thoroughly before going live

Alternative Setup Methods

Using Your Carrier's App

Many carriers offer apps that can manage call forwarding:

• Download your carrier's official app
• Look for "Call Management" or "Call Forwarding" options
• Enter your RingReady number in the forwarding field
• Save and test the configuration

Contacting Customer Service

If automated methods don't work:

• Call your carrier's customer service
• Request to enable call forwarding to your RingReady number
• Provide your RingReady number when asked
• Test the forwarding after they confirm it's set up

Need Help?

If you encounter any issues setting up call forwarding:

• Contact RingReady Support: support@ring-ready.com or +1-970-360-8469
• Check our Help Center: ring-ready.com/help-center
• Contact your carrier: They can help with carrier-specific issues
• Review our setup guides: We have detailed guides for most carriers

With proper call forwarding setup, your business will never miss another important call. Your AI assistant will handle customer inquiries professionally while you focus on growing your business.