Your RingReady dashboard provides powerful insights into your call performance and customer interactions. Understanding these analytics can help you optimize your AI agent and improve your business operations.
Key Metrics to Monitor
Call Volume & Trends
Track how many calls your AI agent handles over time:
- Daily/Weekly/Monthly Call Count: Monitor call volume patterns
- Peak Hours: Identify when you receive the most calls
- Growth Trends: See if your call volume is increasing
- Seasonal Patterns: Understand business cycles
Call Duration & Efficiency
Analyze how long calls last and how efficiently your AI handles them:
- Average Call Duration: Typical length of customer interactions
- Resolution Time: How quickly issues are resolved
- Transfer Rate: Percentage of calls transferred to humans
- First Call Resolution: Issues resolved without follow-up
Customer Satisfaction
Measure how well your AI agent serves customers:
- Customer Ratings: Post-call satisfaction scores
- Positive Feedback: What customers appreciate
- Complaint Patterns: Common issues or frustrations
- Repeat Call Rate: Customers calling back for the same issue
Dashboard Sections Explained
Overview Dashboard
The main dashboard provides a quick snapshot of your performance:
- Today's Calls: Real-time call count and status
- Recent Activity: Latest calls and their outcomes
- Quick Stats: Key metrics at a glance
- Alerts: Important notifications and issues
Call Analytics
Detailed analysis of your call data:
- Call History: Complete log of all calls with details
- Call Transcripts: Full conversation records
- Call Recordings: Audio files for review
- Call Outcomes: Results and follow-up actions
Performance Reports
Generate custom reports to track specific metrics:
- Custom Date Ranges: Analyze specific time periods
- Filter by Call Type: Separate inquiries, appointments, support
- Export Data: Download reports for external analysis
- Scheduled Reports: Automatic email delivery
Using Analytics to Improve Performance
Identify Common Issues
Look for patterns in your call data:
- Frequently asked questions that could be automated
- Common complaints or problems
- Peak call times that might need additional support
- Call types that require human intervention
Optimize Your AI Agent
Use insights to improve your agent's performance:
- Update knowledge base with common questions
- Adjust business hours based on call patterns
- Modify greeting messages for better engagement
- Add new capabilities based on customer needs
Business Intelligence
Turn call data into business insights:
- Identify your most valuable customers
- Understand customer pain points
- Track marketing campaign effectiveness
- Plan staffing based on call volume
Pro Analytics Tip
Set up weekly review sessions to analyze your call data. Look for trends, identify improvement opportunities, and track progress toward your customer service goals.
Advanced Analytics Features
Real-Time Monitoring
Monitor calls as they happen:
- Live call status and duration
- Real-time customer satisfaction scores
- Instant alerts for unusual activity
- Live call transcripts
Predictive Analytics
Use AI to predict future trends:
- Forecast call volume based on historical data
- Predict customer satisfaction trends
- Identify potential issues before they become problems
- Recommend optimal business hours
Integration Analytics
Connect with other business tools:
- CRM integration for customer insights
- Calendar analytics for appointment tracking
- Sales pipeline correlation
- Marketing campaign attribution
Setting Up Your Analytics Dashboard
Initial Configuration
Customize your dashboard for your business needs:
- Choose which metrics to display prominently
- Set up custom alerts and notifications
- Configure report schedules
- Set up team access and permissions
Regular Maintenance
Keep your analytics accurate and useful:
- Review and update business information regularly
- Clean up old data and archives
- Update reporting preferences as needed
- Train team members on using the dashboard
Common Analytics Questions
How often should I check my analytics?
We recommend daily monitoring for active businesses, with weekly deep-dive reviews. Monthly comprehensive analysis helps identify long-term trends.
Can I export my data?
Yes! You can export call data, transcripts, and reports in various formats including CSV, PDF, and Excel.
How long is data retained?
Call data is retained for 12 months by default. You can adjust retention settings in your account preferences.
Can multiple team members access analytics?
Absolutely! You can set up different access levels for team members, from view-only to full administrative access.
Getting the Most from Your Analytics
Remember, analytics are only valuable if you act on them. Use your dashboard to:
- Make data-driven decisions about your business
- Continuously improve your customer service
- Identify growth opportunities
- Optimize your operations for efficiency
Ready to dive deeper into your call analytics? Access your dashboard and start uncovering insights that can transform your business.