Route by schedule
Pick the days and hours a rule covers — weeknights to the on-call tech, weekends to the owner. Overnight windows (6 PM – 8 AM) work naturally, and every rule runs in your business timezone, not the server's.
Your AI receptionist texts a summary after every call. Smart SMS Routing decides whose phone it lands on — the on-call tech after hours, the owner for new-business calls, the front desk for everything else. Set the rules once; every call follows them.
Your AI receptionist already understood what the call was about — routing puts that to work. Describe the intents that matter to you, pick a phone for each, and every after-call summary text lands with the person who should act on it.
Business hours end — coverage doesn’t. Set time windows per weekday and the summary texts follow them automatically: the front desk during the day, whoever’s on duty after close.
Run an after-hours rotation? Give each weekday its own number and the night’s summary texts follow the schedule — Monday’s calls reach Monday’s doctor, Tuesday’s reach Tuesday’s.
Two kinds of rules, checked top to bottom after every call. First match wins; no match falls back to your default number. Nothing about the call itself changes — only who gets notified.
Pick the days and hours a rule covers — weeknights to the on-call tech, weekends to the owner. Overnight windows (6 PM – 8 AM) work naturally, and every rule runs in your business timezone, not the server's.
Describe the intent in plain English — “caller wants a quote for a new project” — and the AI classifies each finished call against your descriptions. New-business calls can hit the owner's phone while routine calls go to the front desk.
Rules run in the order you set, up to 5 per receptionist. The first rule that matches decides the destination and the rest are skipped — so you put your most specific rule first and your broadest rule last.
Every number you route to is confirmed with a one-time 6-digit code before it can receive summaries. No typos texting your customers' call details to a stranger's phone.
No rule matched? The summary goes to your default number, same as today. Deleted a destination? Rules that pointed at it fall back automatically. Routing can add precision, but it can never lose a notification.
Routing changes the SMS destination only. Email summaries, the dashboard call log, and webhooks all keep working exactly as before — this feature adds a smarter text, it doesn't replace anything.
Don't want to choose? Team notifications tick up to 5 people by text and 5 by email and each of them gets every summary — every tech, named, with the caller's number in their pocket before the van is back in the lot, and the office inbox in the loop. Routing and team notifications work together: ticked people always get their copy; the rules add people for the calls that match.
Any business where the right person to notify depends on the clock or the caller: on-call rotations, sales vs. service, office vs. field.
After-hours emergencies to the on-call tech
View industryNo-heat calls routed by shift
View industryUrgent jobs to whoever's on call
View industryWater & fire emergencies, day or night
View industryDispatch texts follow the driver rotation
View industryMaintenance vs. leasing, split automatically
View industryNew-client inquiries straight to the partner
View industryScheduling vs. urgent, to the right desk
View industryIncluded in Growth — $99/month flat, unlimited calls. Set your routing rules in two minutes. 4-day free trial. Cancel any time.