How to forward calls on Zoom Phone to your AI receptionist

Keep your Zoom Phone number. Your phone rings first — RingReady answers only the calls you miss. Set it up in a few minutes from your Zoom Phone settings.

Zoom Phone setup

After you sign up you get your own RingReady number; your dashboard shows these same steps with it filled in, as tap-to-dial buttons.

1

Open Zoom Phone settings

Sign in to the Zoom web portal

Click Phone in the left menu, then the Settings tab, and scroll to Call Handling.
2

Edit Business Hours call handling

Your Zoom apps keep ringing first

In the Business Hours section, click Edit next to Call Handling. Set Max Wait Time to how long your phones should ring first (20 to 30 seconds works well).
3

Forward unanswered calls to your receptionist

Change 'When a call is not answered'

Under When a call is not answered, replace voicemail with the option to forward to an external contact or phone number, then enter your full RingReady receptionist number with the US country selected. Uncheck 'Require to press 1 before connecting the call', then Save. Repeat in Closed Hours if you want after-hours calls covered.
4

Test it

Call your business number from another phone and let it ring

Don't answer. After the wait time, your RingReady receptionist should pick up.
Stuck? Call or text us at +1-970-360-8469 and tell us you're on Zoom Phone — we'll walk you through it in a couple of minutes.
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Keep your number. Never miss a call.

Your AI receptionist answers the calls you can't — set up in about 3 minutes.